Why Employee Capability Matters in Africa’s Retail and Service Sectors Retail and service industries in Africa face unique challenges: rapid urbanization, evolving consumer expectations, and increasing competition. Employees are the frontline representatives who shape customer experiences and operational efficiency. When businesses invest in their workforce’s capabilities, they unlock potential that directly impacts sales, customer loyalty, and operational costs. For example,

Understanding the dynamic shifts within African retail and supply chain sectors is paramount for businesses aiming to thrive in this rapidly evolving market. As the continent continues its trajectory of economic growth and digital transformation, strategic investments and a keen awareness of consumer behavior are becoming increasingly critical. This discussion will delve into two significant trends: the substantial investment by DHL Group in Sub-Saharan Africa's logistics inf