Why Employee Capability Matters in Africa’s Retail and Service Sectors Retail and service industries in Africa face unique challenges: rapid urbanization, evolving consumer expectations, and increasing competition. Employees are the frontline representatives who shape customer experiences and operational efficiency. When businesses invest in their workforce’s capabilities, they unlock potential that directly impacts sales, customer loyalty, and operational costs. For example,

Innovation drives growth and competitiveness in any economy. For African businesses, building a culture that supports innovation is essential to meet the unique challenges and opportunities across the continent. Creating an environment where new ideas thrive can help companies adapt to changing markets, improve products and services, and contribute to economic development. Understanding the Importance of Innovation Culture A culture of innovation means more than just encourag

The latest UK market data from Worldpanel by Numerator (formerly Kantar) UK, covering the 12 weeks ending September 7th, 2025, offers...

Inventory management is essential for any business's success, but for Black-owned enterprises, it can be particularly challenging. The...

The retail scene in Africa is changing fast, with many players striving to create sustainable and successful business models. The entry...